To cancel an order, please reach out to us via email at email@example.com or call/Whatsapp us at +91 80170 31500. Refunds will be processed for the cancelled order. Time taken for refund will depend on your mode of payment. However, in case your order has been dispatched, your order can not be cancelled and no refund shall be due.
All products are non-returnable and non-exchangable. We will only accept return requests if an incorrect product has been delivered to you or if the courier packaging of the product is damaged/defective and you inform us by providing photos via email at firstname.lastname@example.org or call/Whatsapp us at +91 80170 31500 within 24 hours of receipt of product. If you do not inform us within 24 hours of receipt of product, we will not accept return of the product. Further, we will not accept return requests of the product if the outer packaging is tampered with, the product is open and used, the labels have been taken off, or there are scratches, damage to the bottle of the product. Return requests shall not be accepted in case of combos and products sold as part of promotions/offers.
After our team has accepted your return request, you may proceed to return the product. After we have received the product, we will proceed with delivering you a replacement product. If a replacement product is not in stock, then we shall process a refund for you. Time taken for refund will depend on your mode of payment.
We reserve our right to not accept return requests if we determine them to be fraudulent/malafide and our decision in this regard will be final. This return policy is only valid for products purchased from kalonnatural.in